Shipping policy
Shipping Policy
Last updated: March 13, 2026
Order Processing
All of our products are made to order through our fulfillment partner. Orders are typically processed and produced within 2–7 business days. Production time may vary depending on the product type and customization.
Once your order is fulfilled, it will be shipped to the address provided at checkout.
Shipping Methods & Delivery Times
Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times (after production) are:
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United States: 5–10 business days
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Canada: 7–14 business days
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Europe: 7–15 business days
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Other International: 10–25 business days
Please note that these are estimated delivery times, and actual delivery may vary due to customs, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location, package weight, and the shipping method selected.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your shipment.
Please allow 24–48 hours for tracking information to appear after your order is shipped.
Lost or Damaged Packages
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We are not responsible for lost packages due to incorrect addresses provided by the customer.
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If your package is lost or arrives damaged, please contact us at
support@synomistry.com within 30 days of the estimated delivery date. -
For damaged or defective items, please include photos of the issue. We will review the case and offer a replacement or refund if applicable.
International Orders
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Customs fees, import duties, or taxes may apply for international orders.
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Customers are responsible for these charges.
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Delivery times for international shipments may be longer due to customs processing.
Contact Us
If you have any questions regarding your shipment, please contact us:
Email: support@synomistry.com
We’re happy to help and will do our best to resolve any shipping issues.